E-GOVERNMENT AS A FACTOR TO DETERMINE COMPETITIVENESS OF MUNICIPALITY OF CULIACÁN, MÉXICO

Abstract

In recent decades the processes in municipal public organizations havereformed strategies and modernized administration in important waysas part of the requirements for new public management models. Theyunderscore the use of information and communication technologies astools to help improve government eficiency and effectiveness and therelationship with citizens. ICTs (Information and Communication Technologies)have been included into government agendas as well as publicpolicies on innovation and technological development.In this paper we discuss how digital innovation through e-governmentenforcement—as part of strategies for modernizing public administration—can maximize municipal competitiveness and achieve animproved government-society link. Consequently, we discuss the publicadministration of the municipality of Culiacán, Mexico in which elementsof institutional change are decisive.We embrace the NPM and its framework for modernization and enforcementof digital innovation strategies. Particularly, we address thecase of the municipal administration of Culiacán over the past periodsof 2004-2013. We will analyze the processes of administrative reform andthe carrying out of public policies and programs which have had ICTs asrector and linchpin. We will value the signiicant contributions of thesefactors to city competitiveness.